Frequently Asked Questions (FAQs)

The FAQs below are some of the common concerns of our customers before making a purchase.
Pre-Sales
Payment
User Account
After-Sales
Shipping
Orders
Returns
Warranty
Pre-Sales
Why do prices fluctuate from time to time?
Can I request for a specific origin source of product(s)?
Do I have to pay for any additional tax and duties?
Can I use more than one coupon code for an order?
Why do prices fluctuate from time to time?
Can I request for a specific origin source of product(s)?
Do I have to pay for any additional tax and duties?
Can I use more than one coupon code for an order?
Can I pay with gift card?
Do you accept any Cash on Delivery (COD)?
Why can't I applied coupon code?
Why was my payment declined?
What kind of payment methods do you accept?
Can I make a purchase without signing up for an account?
Does XTECHZ+ offer replacement during repair?
How long will a typical repair take?
Where do you ship in Singapore?
Do you ship internationally?
Why is there no tracking number on my order?
What happens if I'm not at home when my package arrives?
Why does the tracking shows that the parcel has been delivered, but I did not received it?
What if I received the wrong item(s)?
Can I schedule a specific delivery time for my order?
Why was my package returned?
How long do you take to process my order?
Can I cancel any item(s) / order(s) once I've made a purchase?
Can I call you via your Whatsapp number if I have any enquiry?
How can I change my billing / shipping address?
Do you provide any invoice?
How long will I receive my order?
Why do you split my orders into different shipments?
What if an item is out of stocks?
Will you restock any sold-out item(s)?
Do you provide any self-collection?
Can I whatsapp you my order?
Do you accept change of mind returns?
What if the item(s) received is not as described?
What happens if the warranty claim is not valid?
My item is damaged after 30 days of usage. How do I claim warranty?
What does the warranty covers?
What should I do if my item is damaged upon receiving it?
How long is the warranty period?
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